Last updated: 14 October 2026

Welcome to Octopus Sauna. These terms help us keep Octopus Sauna safe, welcoming and enjoyable for everyone.

By making a booking or purchasing a membership or gift card, you agree to the terms below. Please read them before your visit.

1. About us

Octopus Sauna is the trading name of Horizon Wellness Limited, operating a wood-fired sauna and cold plunge facility at The Compound, 161 Bexhill Road, West St Leonards, East Sussex, TN38 8BG.

For questions about bookings, memberships or these terms, contact us at hello@octopussauna.co.uk.

2. Bookings and payment

• All sessions must be booked in advance through our online booking system unless we explicitly offer walk-in availability.

• Your booking is confirmed once payment has been processed and you have received confirmation.

• Please check your booking details carefully, including the date, time, session duration and type of session.

• Prices are displayed at the time of booking and are payable in advance unless otherwise stated.

• Each booking is for the person or group specified in the booking confirmation and cannot be transferred to another person without our agreement.

• Please arrive ready to begin at your scheduled session time.

3. Arrivals and session times

• Please arrive on time so you can get changed and be ready for your session.

• Sessions begin and finish at the advertised times. Arriving late does not entitle you to an extension or a refund for missed time.

• We may not be able to admit late arrivals if doing so would disrupt a session or compromise safety.

• Please leave the sauna site and shared facilities promptly at the end of your session so we can prepare for the next guests, you can relax in the decked area of The Compound or on the seating outside the sauna site.

• If you arrive early, please wait until your scheduled session time unless we have invited you to enter sooner.

4. Cancellations, changes and refunds

Customer cancellations

• If you need to cancel or change a booking, please contact us as soon as possible.

• The cancellation and amendment conditions displayed at the time of booking will apply.

• Where a cancellation policy provides a refund or booking credit, this will be processed in accordance with that policy.

• If you do not attend your booking, or arrive too late to participate, you may lose the value of your booking, subject to your statutory rights.

Cancellations by Octopus Sauna

Occasionally, we may need to cancel or change a session because of equipment failure, unsafe weather conditions, staffing issues or other circumstances affecting safe operation.

If we cancel a session, we will contact you using the details provided with your booking and offer an appropriate refund or alternative arrangement.

Nothing in these terms limits any refund or other rights you may have under consumer law.

5. Memberships

Memberships are subject to the description, price, benefits and conditions shown when you purchase them.

• Membership benefits apply only to the membership purchased and cannot be exchanged for cash.

• Memberships are for the named member and cannot be transferred or shared unless the membership expressly includes a guest benefit.

• Booking is required, and availability is subject to the published timetable and remaining spaces.

• Any daily booking limits, off-peak restrictions, guest allowances or other membership conditions will be explained in the relevant membership description.

• Membership payments, renewals and cancellation arrangements will be confirmed at purchase.

• If a membership has a minimum term, this will be clearly disclosed before purchase.

• We may suspend or terminate a membership in cases of serious or repeated breaches of these terms, following a fair assessment of the circumstances.

Where we need to make a material change to membership benefits or pricing, we will provide reasonable notice and respect any applicable contractual and statutory rights.

6. Gift cards

• Gift cards can be redeemed against eligible Octopus Sauna services as specified at the time of purchase.

• Gift cards must be presented or redeemed using the method provided with the gift card.

• A gift card does not guarantee availability for a particular date or session. Advance booking is recommended.

• If a gift card is for a specific service, it can only be used for that service unless we agree otherwise.

• If a gift card has a monetary value, any remaining balance will be handled in accordance with the terms shown at purchase.

• Gift cards cannot be exchanged for cash except where required by law.

• Any expiry date and applicable restrictions will be clearly stated before purchase.

Your statutory rights, including any applicable rights relating to distance purchases, remain unaffected.

7. Sauna and cold plunge safety

Sauna and cold-water immersion involve exposure to heat and cold and may not be suitable for everyone.

By attending, you agree to:

• Read and follow the safety guidance provided before and during your session.

• Follow staff instructions at all times.

• Use the sauna and cold plunge responsibly and within the recommended time limits.

• Leave the sauna or cold plunge immediately if you feel unwell, dizzy, faint, excessively uncomfortable or otherwise concerned.

• Drink water and take appropriate breaks.

• Tell a member of staff if you feel unwell or need assistance.

• Avoid using the facilities while intoxicated or under the influence of recreational drugs.

• Avoid bringing glass, unsafe objects or prohibited substances into the sauna area.

If you have a medical condition, are pregnant, take medication that may affect your response to heat or cold, or are unsure whether sauna or cold plunge use is suitable for you, seek advice from an appropriate healthcare professional before participating.

We may refuse or stop participation where we reasonably believe it is necessary to protect someone's safety.

8. Hygiene and shared facilities

Octopus Sauna is a shared space. Please help us keep it clean, comfortable and welcoming.

• Always shower before entering the cold plunge.

• Sit on a towel in the shared sauna sessions.

• Wear appropriate swimwear where required.

• Do not use the facilities if you have a contagious illness or another condition that could pose a risk to other guests.

• Respect other guests' privacy and personal space.

• Leave changing areas and facilities clean and tidy.

Please tell us if you notice a cleanliness or maintenance issue.

9. Age restrictions and supervision

Age restrictions apply to sauna and cold plunge sessions.

Our current age policy will be displayed during booking and must be followed. Anyone under the applicable minimum age will not be admitted.

Where children are permitted, they must be supervised by a responsible adult in accordance with the age policy and session rules. The supervising adult remains responsible for the child throughout the visit.

Please check the age restrictions for your chosen session before booking.

10. Behaviour and respect for others

Octopus Sauna is intended to be a welcoming, inclusive and respectful space.

We ask all guests to:

• Treat staff and other guests with kindness and respect.

• Respect personal boundaries and other people's right to enjoy a quiet session.

• Follow any instructions relating to noise, photography and the use of shared spaces.

• Avoid harassment, discrimination, aggressive behaviour or unwanted physical contact.

• Avoid smoking or vaping in prohibited areas.

• Take reasonable care of the facilities and equipment.

We reserve the right to ask anyone to leave if their behaviour threatens safety, disrupts other guests or seriously breaches these terms. Where appropriate, we will consider the circumstances and any applicable refund rights.

11. Personal belongings

Please keep your personal belongings secure.

We are not responsible for lost, stolen or damaged belongings except where liability cannot lawfully be excluded, including where loss results from our negligence or other breach of legal duty.

Please tell a member of staff as soon as possible if you lose something during your visit.

12. Damage and misuse

Guests must use the sauna, cold plunges and associated facilities responsibly.

You may be held responsible for damage caused by your deliberate actions or negligence, assessed fairly according to the circumstances and applicable law.

Please report any accidental damage or equipment issues to a member of staff promptly.

13. Private bookings and special sessions

Private sessions, guided aufguss, leaf-whisking sessions, events and other specialist experiences may have additional conditions.

Any session-specific requirements, inclusions, duration, capacity and cancellation arrangements will be explained during booking. Where additional terms apply, they should be read alongside these general terms.

14. Liability

We take reasonable steps to provide a safe environment, maintain our facilities and manage the risks associated with sauna and cold plunge use.

You are responsible for using the facilities carefully, following safety instructions and informing staff if you need assistance.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Your statutory consumer rights are not affected by these terms.

15. Events outside our control

Sometimes circumstances outside our reasonable control may affect our ability to provide a session, including severe weather, utility failures, equipment problems or other unexpected disruptions.

Where this happens, we will communicate with affected customers and take reasonable steps to rearrange or cancel the session and provide any refund or other remedy required by law.

16. Complaints and contact

If something has not gone as expected, please get in touch so we can try to put it right.

Email: hello@octopussauna.co.uk

We will review your concern and respond as soon as reasonably possible.

17. Changes to these terms

We may update these terms from time to time to reflect changes to our services, facilities or legal obligations.

The terms applicable to your booking will be those properly provided to you at the relevant time, subject to any lawful changes that apply.

18. Governing law

These terms are governed by the laws of England and Wales. This does not affect any mandatory consumer protections or rights you may have under applicable law.

Thank you for being part of Octopus Sauna. We look forward to welcoming you for a good sweat, a cool dip and a little time away from screens.